Terms and conditions

1. Premises

1.1. These general conditions of sale apply to purchases made through the website www.annamilano.it by Consumers, defined and identified as follows;

2. Definitions

2.1. The Seller is Mabal snc with registered office in Baldichieri d’Asti, Via Garibaldi 15 – VAT number 00093590057 – email info@annamilano.it, telephone +39014166104, which acts in the exercise of its business and commercial activity and promotes the sale of its products through the mechanism of distance contracts, through the platform www.annamilano.it in compliance with these General Conditions of Online Sale;

2.2. The Consumer is the natural person who acts for personal and non-professional purposes, unrelated to any entrepreneurial, commercial, craft or professional activity carried out, as defined in accordance with art. 3, paragraph 1, lett. a), of Legislative Decree 6 September 2005, n. 206 (Consumer Code): “consumer or user: the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out”;

2.3. By User we mean the visitor of the platform who interacts with the functions of the site: the notion includes only the Retail Consumer excluding the Professional Buyer;

2.4. The Consumer Code means the Legislative Decree. 6 September 2005, n. 206 (Consumer Code) and subsequent amendments and additions;

2.5. The Contract or Contract of Sale is the sales contract concerning the movable property on the e-commerce portal which is concluded between the Seller and the Consumer, within the framework of a sales system through telematic tools, organized by the Seller;

2.6. By Parties we mean the Seller and the Consumer;

2.7. By Portal or Platform or Website we mean the website www.annamilano.it, managed by the Seller, through which the online purchase contract is finalized.

2.8. Any communication from the Consumer connected and / or related to the purchase of the Products – including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal, etc. – must be sent to the Seller at the addresses and in the manner indicated on the Site and to the e-mail address sales@annamilano.it

2.9. Each purchase is governed by the general conditions of sale in the version that will be published on the Site at the time the order is sent by the Consumer.

210. The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. Subjects who are not Consumers are advised not to execute purchase orders. If one or more sales are made to a person who does not qualify as a Consumer, these general conditions of sale will apply but, notwithstanding the provisions of the same:

a) the buyer will not be granted the right of withdrawal referred to in Article 11;

b) the buyer will not be able to benefit from the warranty on the Products indicated in Article 13;

c) the buyer will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law;

2.11. Simultaneously with the transmission of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and these general conditions of sale are sent by e-mail to the address declared by the same during registration on the Site or during the purchasing process.

2.12. In order to make purchases through the Site, the Consumer must have the age of majority (18 years) and the ability to act, which the Consumer declares to possess.

2.13. Any costs for Internet connection to the Site, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.

2.14. The Products are sold with the characteristics described on the Site and according to the general conditions of sale published on the Site at the time the order is placed by the Consumer, with the exclusion of any other conditions or terms.

2.15. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales. concluded from that date.

2.16. The prices, the Products for sale on the Site and / or their characteristics are subject to change without notice. Before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.

2.17 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in one of the countries indicated on the Site.

3. General Provisions

3.1. These General Conditions of Online Sale regulate the commercial relations between the Seller and the Consumer and constitute an integral and substantial part of the contract for the sale of movable goods that will be concluded;

3.2. These General Conditions of Sale must always apply: different conditions of sale dictated or provided by the Consumer can never become part of the contract between the parties even in the event of acceptance of the order by the Seller;

3.3. The Consumer is aware that the General Conditions of Sale that are published on this Portal may vary: for this reason each purchase is subject to and governed exclusively by the General Conditions of Sale in force on the date of completion of the contract;

3.4. The Parties, in compliance with the mandatory rules of law, agree that if some provisions of these general conditions of sale are declared null or void, this fact will not affect the validity and effectiveness of the other provisions which will remain fully valid and effective. .

4. Pre-contractual information to the Consumer

4.1. The pre-contractual information for the Consumer is provided before the Consumer is bound by any online distance sales contract. In particular, the information required by art. 49 of Legislative Decree 21 February 2014, n. 21 are provided on the pages of the website www.annamilano.it and can always be consulted by clicking on the “Conditions of Sale” link on the Portal.                                                                                                                                

5. Object of the online sales contract

5.1. The subject of the online sales contract is any movable material present on the portal www.annamilano.it that the Seller offers for sale and that the Consumer intends to purchase, through the interaction with the aforementioned Platform, ie remotely via telematic tools;

5.2. This online sales contract governs the purchase conditions between the Seller and the Consumer who requests delivery in the Italian and European territory;

5.3. The goods that can be purchased through the procedure in question are only those visible on the pages of the Portal. The articles can be viewed and even without prior registration to the platform;

5.4. The products that can be purchased are included in the site divided by category: the User can search for the product by clicking on the “magnifying glass” icon at the top right or by selecting the various buttons in the menu located at the top or left of the site, corresponding to the various categories: by selecting a category, the User can view the various articles present in the chosen category;

5.5. For each article inserted in the Portal there is a product sheet which shows: product title, representative images, availability (if available), expected delivery date as well as a complete technical sheet and a description of the main characteristics of the product. These indications will then be summarized when the User, by clicking on the “cart – go to cart” icon, displays the “contents of the cart” and the products included therein: by clicking on each individual product, the User can access the tab again complete product of the article itself before making any purchase;

5.6. The User is aware that all the information provided on the Portal and in particular the images on the product sheet are of a general nature and are made available for information purposes only, to allow the identification of the article: any images or colors of the products offered for sale could have different effects on the real vision of the property. Any such dissonances may be related to the effects of the Internet browser, the monitor used or the settings of the monitor itself (brightness, contrast, quality and type of printer in use, etc. etc.);

5.7. The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered by the market;

6. Payments

6.1. The prices of the goods that can be purchased are indicated analytically on the site and can be viewed by the User both in the mini-icon representing the article (on the home page or in the summary window of all the items in the category – type selected) and in the complete product sheet. All sales prices of the products displayed and indicated on the Site are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code;

6.2. The prices indicated for each of the goods are valid until the online modification date. The Seller reserves the right to change its prices at any time, by changing the price of the item both in the mini-icon representing the item and in the relevant product sheet. The current price will be displayed by the User by browsing the Portal. The products remain the property of the Seller until the total settlement of the amount due;

6.3. Payment of the price of the Products purchased through the Site must be made within the essential term of 10 (ten) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly accepts that the execution of the contract by the Seller will begin when the price of the purchased Product / s is credited to the Seller’s current account.

6.4. The sales prices are indicated for the single product and include VAT and taxes but do not include the costs for the delivery of goods outside Italy which must be calculated separately. The User can view the amount of shipping costs after adding the product to the cart, in the “cart contents” mask: under the summary of the items included in the cart, the User can view the type and cost of the shipment.

6.5. All information regarding delivery methods, times and costs can always be viewed by the User in the “cart contents” mask, which summarizes the order and which is shown before completing the purchase of the product or sending the order;

6.6. If the Products are to be delivered in a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country where the products will be delivered . The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the products.

6.7. Any additional costs, charges, taxes and / or duties that a given country may apply, for any reason whatsoever to the Products ordered on the basis of these general conditions of sale, are the sole responsibility of the Consumer.

6.8. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous paragraphs. 6.3. e6.4., at the time of sending an order to the Seller, it cannot constitute grounds for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.

7. Registration on the Portal

7.1. Users who are not registered on the site are not allowed to make purchases online;

7.2. The User who wishes to register for a new account will be asked to enter their personal data. By clicking on the “Account” link at the top right, the User can choose their profile and create a personal control panel where they can update their data if necessary, check the orders placed and the history, view invoices and make a request for returned goods;

7.3. Registration on the Portal is without obligation to purchase and can be usefully completed only by Users of age and in any case in possession of the appropriate faculties required by law to undertake commercial actions and enter into contracts. The personal data collected (by way of example name, surname, e-mail, date of birth) will be processed in compliance with the provisions of Legislative Decree 196/03 and subsequent amendments, for the purposes and within the limits indicated in the Privacy Policy adopted. by the Seller. The data provided must be accurate and updated if necessary. The information on the processing of personal data collected will always be viewable by Users by clicking on the “Privacy” link at the bottom of the Site;

7.4. The User who has completed registration on the Portal will receive a “welcome” email with confirmation of registration.

The User is responsible for his account and for all the activities carried out and orders placed through his account and is required to immediately notify the Seller of any theft of credentials or unauthorized access;

7.5. The registered User will always be able to manage her profile by accessing the personal control panel and change the address and / or their personal information, as well as view the order history, invoices and access the return procedure;

7.6. The registered User can always view the catalog of available and purchasable products, their characteristics, technical information, prices, costs and shipping methods and any other information necessary for the correct formulation of the purchase will, as well as the User order history.

8. How to conclude the on-line sales contract

8.1. The registered user can select the desired product and add it to the cart by clicking on the “Buy” button. Once the purchases have been completed, the User who wants to place the order must empty the cart by clicking on the “go to cart” button that appears in the window that opens by hovering the mouse over the cart icon.

At this point, the summary page called “contents of your cart” will appear, that is the summary of the products included in the cart and ready for purchase, also indicated analytically in the price (per item and overall), together with the delivery costs and methods payment methods accepted, among which the User can choose: the User can check, save and print the summary page before proceeding with the confirmation;

8.2. The User who after viewing the summary sheet decides to place the order, must click on the “Complete order” button;

At this point, after having filled in the various fields necessary for shipping and billing, and having chosen the desired payment method, the User must read the General Conditions of Sale and click on the checkbox, flagging which he declares to have read , understood and accepted the Terms of Purchase. The Terms of Sale can always be viewed and consulted by the User either by clicking on the relevant button in the footer of the site, or by clicking on the word (I accept the terms and conditions of sale) in hypertext format in the text of the box to be ticked;

8.3. To continue purchasing the product, the User, after having flagged the acceptance box of the General Conditions of sale, must click on the “PAY WITH PAYPAL” button: at this point the User chooses PayPal will be immediately directed to the mask where to enter the data of the PayPal account or click on the button “DEBIT OR CREDIT CARD”: at this point you will be immediately directed to the mask where you can enter the account data. Also in these cases, the online sales contract is considered concluded when the User receives the confirmation of acceptance of the order by the Seller; or click on the button “ADVANCE TRANSFER”: at this point the User will be directed to the form with the information to make the transfer. For accounting purposes, the Seller reserves the right to verify the personal details of the Consumer.

8.5. At this point, the User will receive an order “acceptance” email containing the order summary, which confirms the receipt of the order by the Seller but which does not constitute contractual acceptance of the order itself. The online sales contract is concluded only when the User receives confirmation of acceptance of the order from the Seller;

8.6. The order confirmation email that the Seller will send to the User will contain the order number, a summary of the purchase, the invoice, the link where you can view the General Conditions of Sale and all the information necessary to identify the Seller.

9. Method of payment

9.1. The payment of the products offered for sale by the Seller through the Portal can only be made through one of the following means: PayPal, debit or credit cards (Via PayPal engine) or advance bank transfer

9.2. The User can select the desired payment method on the “cart contents” page which can be viewed by clicking on the “Go to cart” button, before proceeding with the purchase. The accepted means of payment will in any case be sent by the Seller via the summary email of “taking charge” of the order;

9.3. Each User (Buyer) declares to have the full right to use the chosen payment instrument. Each User must verify that the payment instruments in his possession have sufficient credit to cover all costs relating to purchases;

9.4. All communications relating to credit cards and similar payments take place on a special line of the Seller protected by an encryption system. The Seller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.

10. Terms of delivery of the goods

10.1. The Seller will deliver the products purchased by the User according to the available method indicated in the “cart contents” window;

10.2. The Seller will deliver the goods by Express Courier, with a shipping time of between 3 and 7 days (except for products not available in stock) starting from the moment in which the online sales contract is finalized. The shipping terms are to be considered indicative and not mandatory: any delays in the delivery of the goods do not entitle the Consumer to terminate the concluded online sales contract;

10.3. During shipment, the goods travel at the risk and peril of the Consumer, therefore no responsibility can be charged to the Seller for any damage caused to the goods during transport or in the event of theft of goods already delivered to the Carrier;

10.4. For more information on the order fulfillment time and to find out how to track the shipment using the online tracking service, consult the card in your profile

10.5 The site is visible from all over the world, however the products can only be purchased by users who request delivery in one of the states indicated on the site

11. Consumer’s right of withdrawal and refund

11.1. The Consumer, as required by Article 52, paragraph 2 of the Consumer Code, has the right to withdraw from the stipulated online sales contract, without any penalty and without specifying the reason within the term of 14 (fourteen) days.

The withdrawal period expires after 14 days from the day:

in the case of a contract for the sale of a single good (purchase of a single good) “from the day on which the Consumer or a third party other than the carrier and designated by the Consumer acquires physical possession of the goods”;

in the case of a contract relating to multiple goods ordered by the Consumer in a single order (Purchase of several goods with the same order) and delivered separately: from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires the physical possession of the last good;

11.2. How to exercise the right of withdrawal: to exercise the right of withdrawal, the Consumer is required to inform the Seller of his decision to withdraw from this online sales contract by means of a declaration using the appropriate return form available on the site and attaching to this form any image or file that deepens and details the need to return the purchased product / s.

To this end, the Consumer can:

Use the model withdrawal form available on the portal at the end of the home page.

Submit any other explicit declaration showing your decision to withdraw from the online sales contract, for example by e-mail by registered mail or letter sent by post;

11.3. To properly exercise the right of withdrawal, the Consumer must express his will to withdraw, in the manner indicated above, by sending the aforementioned declaration to the Seller within the expiry date of the withdrawal period: the right of withdrawal is understood to be correctly exercised if the communication relating to the exercise of the right of withdrawal is sent to the Seller before the withdrawal period expires. It is recalled that the burden of proof relating to the exercise of the right of withdrawal lies with the Consumer;

11.4. To facilitate the Consumer, the contact details of the Seller are reported here:

Company name: Mabal snc.

Registered office: Via Garibaldi 15, Baldichieri d’Asti (AT)

Destination of the returned products: Via Garibaldi 15 14011 Baldichieri d’Asti (AT)

Email: info@annamilano.it

Telephone number: +39 014166104

12. Effects of Consumer’s Withdrawal

12.1. The Consumer who withdraws from this online sales contract will be reimbursed for all payments made to the Seller, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the type less expensive than standard delivery offered), without undue delay and in any case no later than 14 days from the day on which the Seller is informed of the decision to withdraw from this online sales contract. These refunds will be made using the same payment method used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this reimbursement;

12.2. The refund may be suspended until receipt of the goods or until the Consumer has demonstrated that he has returned the goods, if earlier;

12.3. If the Consumer has received the goods covered by the online sales contract, he is required to return the goods or deliver them to Mabal snc based in Baldichieri d’Asti (AT) – Via Garibaldi 15, post code 14011 without undue delay and in any case within 14 days from the day on which the Consumer communicated his withdrawal from this online sales contract. The deadline is met if the goods are returned before the expiry of the 14-day period;

12.4. The direct costs of returning goods delivered in Italy will be borne by the Seller, while the direct costs of returning goods delivered abroad will be borne by the Consumer and communicated from time to time.

12.5. In the event that the Seller has not satisfied the information obligations related to the existence of the right of withdrawal, methods and times for returning or collecting the goods in case of exercising the right of withdrawal, the deadline for exercising the right is 12 months after the end of the initial withdrawal period as indicated in the previous point. If the Seller provides the information indicated within the period of 12 months after the end of the initial withdrawal period, the right of withdrawal ends 14 days after receipt of the information by the Consumer. The risks relating to the return of the goods are borne by the consumer.

12.6. With the receipt of the communication with which the Consumer communicates the exercise of the right of withdrawal, the parties (Seller and Consumer) are released from their mutual contractual obligations, without prejudice to the obligations of the Consumer and the Seller mentioned above.

12.7 The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including seals, labels and tags unaltered and attached to the product), not accompanied by the instructions / notes / manuals attached, the original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the value residue of the Product. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.

13. Seller’s legal guarantee of conformity, reporting of conformity defects and warranty interventions

13.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (Consumer Code), the Seller guarantees to the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. . The application of any guarantee is excluded in case of use or washing of the Product that does not conform to that of the Product and to the instructions / warnings provided by the Seller and / or the Owner, or reported in the reference illustrative documentation, in the tags or in the labels.

13.2. Under penalty of forfeiture of this guarantee, the Consumer has the burden of reporting any defects and non-conformities within and no later than 2 (two) months from discovery, by sending the Customer Service by e-mail to customercare@annamilano.it , with indication of the defect and / or non-conformity found, as well as the relative documentation indicated in the return form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and / or the tax receipt) .

13.3. Following receipt of the form and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through the assistance service of the Owner and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Consumer with a reply, containing the “Return Code”, by e-mail to the address provided by the latter during the registration process on the Site or when placing the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization notice bearing the “Return Code”, within 30 (thirty) days of reporting the defect or non-compliance, as follows address:

MABAL snc, via Garibaldi 15 – 14011 Baldichieri (AT) Italy

13.4. If the Seller is required to reimburse the Consumer for the price paid, the refund will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, again by e-mail at customercare@annamilano.it, the bank details to make the transfer in his favor and to ensure that the Seller is put in a position to be able to return the sum due.

14. Use of the Portal and Seller’s Liability | of Users

14.1. The User uses the services offered by the annamilano.it platform at his expense: the provision of the PC and internet connection is at his expense;

14.2. The Seller is not responsible for the improper use of the site by Users, for disservices or malfunctions of the site and assumes no responsibility for disservices attributable to force majeure, in the event that it fails to execute the order on time provided for in the contract;

14.3. In the event of non-execution of the contract for reasons not attributable to the Seller, the latter will not be liable to the Consumer for damages, losses or costs incurred, the Buyer having the right to a full refund of the price paid;

14.4. The Seller assumes no responsibility for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, if it proves that it has taken all possible precautions based on the best science and experience of the moment and based on ordinary diligence;

14.5. The Portal is made available without issuing any specific warranty or license: the User who uses it assumes all the risks associated with the use of the Internet and IT applications (hardware and software) and must ensure that they are in compliance with basic information security measures (antivirus, firewall, etc.) and avoid downloading unsafe or dangerous material;

14.6. The Seller is not responsible and is not liable for any viruses, malicious codes or any problems related to the User’s internet browsing as they are not dependent on the Seller’s actions;

14.7. In particular, the Seller declines any responsibility related to the following:

Incompatibility of the Site with the equipment, software and telecommunication connections available to the User;

Attacks suffered by the buyer / consumer while browsing the web (by way of example but not exclusive: viruses, malicious codes, etc.);

Damage to computer equipment / software that the buyer uses for navigation not directly attributable to the seller,

Inefficiencies or malfunctions of the Portal due to force majeure;

Inefficiencies or malfunctions related to the use of the internet outside the control of oneself or of its sub-suppliers, except in the case of willful misconduct or gross negligence;

Shop-on-line service interruptions;

Fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products, if you can prove that you have adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

14.8. Once the online purchase procedure has been completed, the User undertakes to print and keep this contract.

15. Causes for Termination

15.1. The obligations referred to in points 12 and 13, assumed by the parties are essential, so that the non-fulfillment of only one of these obligations, if not determined by unforeseeable circumstances or force majeure, will result in the legal termination of the contract pursuant to Article 1456 of the Italian Civil Code. , without the need for a judicial decision.

16. Method of archiving the contract

16.1. Pursuant to art. 12 of Legislative Decree 70/2003, the Seller informs the Consumer and / or the Professional Buyer that each order sent is stored in digital / paper form at the Seller’s headquarters or on the information system / IT tools of service providers of the seller and whose relationships are governed by a regular service contract (Server Farm for example).

17. Intellectual Property

17.1. The Seller retains all intellectual property rights on the products offered for sale on the Portal www.annamilano.it, in particular with respect to models, images, characteristics and specifications of the product and other information that may be accessible to Users and more generally to visitors. of the site;

17.2. It is forbidden to copy, sell, take possession or otherwise share the images that can be viewed on the Portal without the prior permission of the Seller. Any violation is punished according to the applicable laws.

18. Protection of personal data

18.1. The personal data provided will be treated in accordance with the provisions of Legislative Decree 196/03 and subsequent amendments. Full copy of the information on data processing (privacy policy) and on the use of cookie technology (cookie policy) is available in the footer of the site or by clicking on the following links: privacy policy – cookie policy;

19. Settlement of disputes | Applicable law and competent court

19.1. This contract is regulated by the Italian law;

19.2. As for the contract concluded by the Seller with the Consumer, although not expressly provided herein, the laws applicable to the relationships and cases provided for in this contract are valid: art. 1341 and following and art. 1469 bis, as well as art. 1470 and ss. of the Civil Code and the Consumer Code (Legislative Decree 206/2005) Part III, Title III, Chapter I which the consumer will see fully applied;

19.3. For any dispute related to the online sales contract or to these General Conditions that should arise between the Seller and the Professional Buyer, the Court of Asti is competent;

19.4. For any dispute linked to the online sales contract or to these General Conditions that may arise between the Seller and the Consumer, the competent court is exclusively that of the place of residence or domicile of the consumer if located in the territory of the state, mandatory pursuant to ‘art. 66 bis, of the Consumer Code.

Version 1.1

Last Rev. 02/02/2021